FREQUENTLY ASKED QESTIONS
Yes, we are a child friendly property and provide 2 travel cots, (no bedding) a high chair and stair gate.
Yes, we have 20 acres surrounding the house, which is private gated land. We are just 2 fields away from the River Trent. Please request details.
Yes, subject to availability, please request details.
Yes, using a HDMI Cable (not provided).
Yes, but ask for these to be removed after your stay and use white tack. Please see our Booking T & Cs in case of damage to the walls.
Yes, we can provide this service for you, please request details.
Yes, We need to see in advance of their visit a Liability and Insurance policy, valid dates for your stay. Minimum 2 million cover, in case there is a fire at the property.
Please let us know your preferred menu and we can assist with a recommendation.
Yes, please see our Services, Beauty for recommendations.
Yes, Maximum 35 guests, to include those staying over night. We do not offer Marquee on the grounds.
Yes, the main supermarkets visit all the time. However, you may need to type the following address into your laptop yourself and not choose the address advised, (not the phone app) rather than choosing Horspool Retreat.
Type in Horspool Farm, Gibsmere, Nottingham, NG14 7FS
If it allows and as the postcode is one for the whole village, this will help the driver find us:
Taking the turning into Gibsmere, which is sign posted, stay on the road to the very end and do not take any turnings. The road ends at the property.
The reason for having to do this is some supermarkets have changed their criteria and are not delivering to a business addresses.
Yes, we can provide this Service for you, please request prices and book an appointment at your chosen time.
No, not unless we are aware and have given our permission.Please see our Booking T & Cs in regards to this strict policy. We have CCTV and we may use this, if we need to make a charge for additional guests visiting.
Yes, see our Services,Transport.
Yes, subject to availability, no weekends or evenings after 6pm.
Yes, but over a weekend our minimum rate of 20 guests apply. Monday to Thursday, we can offer rates per person, per night. With teen and child discount applied. Sundays are on request only.
Yes, please request details.
Not in the Property, but we provide a commercial sized ash tray on the wall in the Courtyard, for your convenience.
Yes, we can, please request details.
No, as we are classed as a commercial property, you do not need to recycle, to include any glass bottles.
No, we have 2 large commercial bins at the entrance to the Property.
No we do not accept pets.
Please note, you may request this if the booking is already made and you cannot find a sitter or kennel. Charge per night, per pet and extra security deposit applies.
We have a strict policy that does not allow them on the bedding and furniture.
Yes in the main seating area.
Yes, please see this under the heading Explore.
Yes, they are left available in the wardrobe for you.
Yes, we have 2 travel cots, although do not supply the bedding and 1 stair gate. Please request when booking.
We Provide 1 hair-dryer in each of the bedrooms; these are usually placed in the top draw.
We leave a mixture of Beverage Sachets to include Fair Trade Tea, Green Tea, Squash, Hot Chocolate, Coffee and Sugar. Milk is also left available in the fridge. Chocolates are left with our compliments.
We supply 2 toilet rolls in each bathroom, but you may wish to bring some in addition.
Yes we supply a set of towels per person, to include a bath and hand towel, in the bedrooms.
We also provide a Hand Towel in the Utility and Lobby Wash-rooms.
Swimming pool Towels are on request at the time of booking and are charged.
Yes, Free unlimited satellite Wi-Fi.
Yes we leave these available in the Utility Room.
No, we ask you to bring your own bags.
Yes, please provide the following: Taking the turning to Gibsmere, stay on the Rd to the very end, do not take any turnings, as the Rd ends at the Property.
Yes, both Luke, Manager and Laura, Assistant Manager, are available at your convenience and numbers are provided.
Yes, within 24 hours.
Yes, please see our access statement, under About, Access Statement.
See "Services" Local Services, Food, Local Pubs & Restaurants.
Yes, it is in the main lounge and it has an auxiliary cable.
Yes, there are radiators upstairs. During cold weather we also leave free standing heaters in the house, which are on a thermostat for you to control.
Yes, Luke the Manager and Laura, the Assistant Manager, stay on site but away from the Property, in case of any calls during your stay with us.
It is a 7ft slate pool table.
The TV in the main area is a Smart TV.
A mixture. Feather and Hollow Fibre. Both have hypoallergenic pillow case covers.
The Pool table is American with a slate top.
It is possible, Please request.
However we need to see in advance of their visit a Liability and Insurance policy, valid dates for your stay. Minimum 2.5 million cover, in case there is a fire at the property. This is our minimum re-build cost.
Any damages and or breakages, missing items in the kitchen (non exhaustive list) will be invoiced direct to you by our insurance company, as you are the lead name on the booking.
Our recommended suppliers have these in place for your piece of mind
Yes, if you can leave it as clean as possible for our next booking, that would save additional costs for cleaning.
Yes we have a Zip Tap in the kitchen. This supply's filtered hot and cold water.
Yes we provide the exact number that has been agreed for your stay.
Yes, Coal BBQ. Please bring your own fuel.
Yes we can for that for you,. We also have a stair gate and 2 travel cots, although we do not provide the bedding.
Yes, we provide these for you.
Yes, Salt and Pepper is provided.
Yes, we provide black wipe-able table cloths.
No, but our Catering Company can provide these for you if requested and they are included in High Tea.
Yes we have one available, alternatively, please see our Catering Company for high tea.
As we are a Self Catering Property, we initially supply enough for your arrival and also leave milk in the fridge. You may wish to bring some more along.
No, we ask you to bring your own bags.
29, but this can be increased.
The kitchen table seats 8.
Width: 90cm Length: 708cm Height: 75cm
Width: 80cm Length: 324cm Height: 70cm
The kitchen has a cleaning spray, cleaning cloths, tea towels, dishwasher tablets and washing up liquid for your stay. There is also cling flm and tin foil for you to use.
Enough for the number of your booking.
Wine glasses. Pint and Half Pint Glasses. Tumblers and Champagne Flutes. We do not provide Cocktail Glasses.
No, the pool is to shallow for diving.
Yes, but we ask you take them away with you at the end of your visit. We are not liable for any safety. Please see our Booking T & Cs.
We ask you not to, as if a glass gets broken, injury can occur.
Yes, please request when booking.
Yes, this is easily removed, however Luke can assist with this if required.
No. However you may request these before your stay and we make a charge per towel.
Shallow end is 4ft, deep end 5ft.
Yes, as the pool is heated by a ground heat source pump, this can happen.
Yes, please request a set of keys, as there are 2 accesses from bedroom 7 and the Lobby.
Yes, the heating is included in the cost of your stay.
10 x 3 metres.
The pool temperature stays around 30 degrees. In cold spells, this can alter slightly. We provide a pool cover and this is best left over to avoid this, when not in use.
20 GUESTS, 2 NIGHTS
|Dining Capacity 35|
|Whirlpool Spa Bath|
During your stay and for your enjoyment, you are welcomed to use the complimentary amenities and all that you would anticipate in a 5* Gold Awarded Property, to include:
AWARDS & ACCREDITATIONS
Absolutely amazing! We visited here for our ‘mums night in’ with 29 of us attending. The venue is beautiful and we had everything we needed. So gorgeous and can’t wait to visit again.
Just got back from this amazing place for my sisters Hen do and I would give 10 stars if I could. I actually fell in love with everything. i cannot wait to go back. The staff are amazing, also Tina Luke and Laura are the best people couldnt make me feel more welcome. Will defo be back soon even if its on my own 🤣 I want to live in this house 😍 Thank you such guys xxxx
Went here for my friends hen weekend ...wot can i say .... WOW...Fantastic place ...everything you need and more ..the house is beautiful. ..the grounds are great ( not that we saw much of the outside lol ) bedrooms are perfect ..loved all the Windows opening so you could walk straight into the court yard bit and straight into the kitchen or straight into other bedrooms. Thank you very much ....and not forgetting the DJ Trev fantastic ...highly recommend this guy. I only have one complaint. ..it wasn't long enuff!
We have just returned from an amazing weekend at Horspool celebrating a family birthday. What a fantastic place. The house is absolutely beautiful and has everything you could ever need! Kids absolutely loved having the swimming pool, pool table and also found a new hobby playing chess! Would highly recommend and would definitely love to go back one day x
Absolutely beautiful! The house is amazing it's so big! Loved the swimming pool and jacuzzi bathroom. Had a wonderful massage from Laura too. Would be perfect for a family get together! Caters for all ages, wifi, full sky tv package, pool table, football goals in the garden and lots of seating areas just to sit and chat and relax. def recommend and def will be coming back